Benefits:

Employee discounts

Job Summary
The X Center Store Associate is responsible for delivering an exceptional retail experience while driving merchandise sales and supporting the overall guest experience within M1 Concourse’s X Center. This position assists guests with product selection, apparel sizing, merchandising, inventory management and retail transactions while maintaining a visually appealing and organized store environment. During lower-volume periods, the Store Associate cross-trains and supports Concierge and Host operations by assisting with guest arrivals, venue check-ins, reservations and general inquiries. The X Center Store Associate shall represent M1 Concourse with the highest level of professionalism and decorum.

Job Responsibilities

Answers incoming phone calls and directs inquiries appropriately.
Assists guests with apparel sizing, product features and purchase decisions.
Assists guests with general venue information and event-related inquiries.
Assists with guest check-ins, admissions, reservations and simulator scheduling as needed.
Assists with physical inventory counts, cycle counts and inventory audits.
Cross-trains and provides Host and Concierge support during lower-volume periods.
Engages visitors proactively to identify merchandise needs and recommend products.
Ensures adherence to company policies, operational procedures and safety requirements.
Maintains a guest-first mindset and contributes to a culture of hospitality and teamwork.
Maintains accurate cash handling procedures and payment processing standards.
Maintains awareness of current merchandise offerings, promotions, memberships and venue events.
Maintains cleanliness, organization and presentation standards throughout the retail environment.
Maintains visually appealing displays and merchandising presentations in accordance with company expectations.
Processes retail transactions accurately using point-of-sale systems.
Receives, tags, prices and organizes incoming merchandise.
Reconciles registers and daily sales transactions at the conclusion of each shift.
Restocks merchandise, replenishes inventory and maintains appropriate stock levels.
Supports promotional events, product launches and special hospitality experiences.
Welcomes guests and provides exceptional customer service throughout the retail experience.
Performs all other duties as may be required and assigned.

About M1 Concourse
M1 Concourse blends style and speed, offering the perfect automotive events and entertainment venue at our 87-acre property including a motorsports community of Private Garages and its own private Motorsports Club. This state-of-the-art facility features indoor and outdoor spaces that overlook the 1.5-mile Champion Motor Speedway performance driving track. M1 can transform any event into a one-of-a-kind exclusive experience. The M1 Concourse is conveniently located on the legendary Woodward Ave. in the city of Pontiac and is less than 35 miles from Detroit’s Metropolitan International Airport. In short, M1 Concourse is the epicenter of all things automotive in Metro Detroit, providing a place where enthusiasts can keep, show, and exercise their vehicles in the company of other enthusiasts!

M1 Concourse sits on a historic site that has been home to a series of auto manufacturing facilities for the past 100+ years. In 1905, a large portion of the property was developed into a factory by the Rapid Motor Company for the production of municipal vehicles. In 1908, a combination of Rapid, Reliance Motor Truck and Crescent Motors became General Motors Truck Co. During the decades GM owned the property, it was home to a variety of manufacturing plants and quality assurance facilities. The facility was decommissioned in 2008 and all but one building on the property was demolished. In 2011, the property was transferred to the RACER Trust, which was created by the U.S. Bankruptcy Court to position for redevelopment properties and other facilities owned by the former General Motors Corp. before its bankruptcy. After completing a significant amount of due diligence on the suitability of the property for the intended development and obtaining the proper clearances and approvals from the Environmental Protection Agency, State of Michigan, Oakland County and the City of Pontiac, M1 Concourse acquired the land on August 6, 2014. Now the property has been reconnected with its 100+ year automotive history.

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